FAQS
GENERAL QUESTIONS
What products and services does Ink Signs offer?
Ink Signs offers a wide range of signage solutions including outdoor signs, indoor signs, vehicle wraps, banners, window graphics, stickers, and custom signs. We also provide design, production, and installation services.
Where is Ink Signs located?
Our factory is in Sydney, NSW. Visit us at Unit 3/17-19 Marshall Rd, Kirrawee NSW 2232 or contact us online. We serve clients nationwide through our website.
How can I get a quote for my signage project?
You can request a quote by filling out the online form on our Contact Us page or emailing us at sales@ink.com.au. Provide details about your project for an accurate quote.
ORDER & PAYMENT
How do I place an order?
Orders can be placed through our website or via email. Once you’ve selected the type of sign you need, we’ll guide you through the process of finalising your design and completing your order.
What forms of payment do you accept?
We accept most major credit cards, PayPal, and bank transfers.
Can I cancel or change my order after it’s been placed?
You can make changes or cancellations within 24 hours of placing your order, provided the artwork has not been approved as if the artwork has been approved the production process has started.. Contact our customer service team as soon as possible to make adjustments.
Cancellation fees may apply if proofing or production has already started.
DESIGN & CUSTOMIZATION
Can you help with the design of my sign?
Yes! Our experienced design team can assist you in creating a custom sign that meets your needs. We offer design services to ensure your sign looks professional and eye-catching.
What file formats do you accept for custom designs?
We accept .AI, .EPS, .PDF, .PSD, and .JPG files. For best results, we recommend vector files. Contact us if you have a different file type.
Can I see a proof of my sign before it’s made?
Absolutely. We provide a digital proof for your approval before production begins to ensure everything looks perfect.
PRODUCTION & DELIVERY
How long does it take to produce a sign?
Production times vary depending on the type and complexity of the sign. Generally, most signs take between 1-2 business days. We provide an estimated timeline when you place your order.
Do you offer rush services?
Yes, we offer rush services for an additional fee. Contact us to discuss your deadline and we’ll do our best to accommodate your needs.
How will my sign be delivered?
We offer several delivery options including standard shipping, express shipping, and local pick-up from our office.
INSTALLATION & MAINTENANCE
Do you offer installation services?
Yes, we offer professional installation services for all types of signs. Our team can install your sign quickly and efficiently to ensure it’s securely placed.
How do I maintain my sign?
Maintenance depends on the type of sign. Generally, regular cleaning with mild soap and water will keep your sign looking great.
COMPANY INFORMATION
How long has Ink been in business?
Ink Signs has been proudly serving customers for over 10 years. Our team has extensive experience in the signage industry and is dedicated to providing high-quality products and services.
How can I contact customer support?
Reach our customer support team by emailing us at sales@ink.com.au, or filling out the contact form on our website. We’re here to help with any questions or concerns you may have.
Do you have any customer reviews or testimonials?
Yes, we have many satisfied customers! Read reviews and testimonials on our Google profile or on individual product pages.
